Best Call Center in Pakistan for US and UK Businesses
Globe Call Centre has 5 years of experience assisting our UK and US clients with their customer support call center. They know, as you most certainly do, that establishing your own call centre is both costly and time-consuming. That’s why many of them send their call center outsourcing to Pakistan, to us.
Get A Free QuoteOutsource Your Call Center to Pakistan Without Compromising Quality
Naturally, you can save costs by outsourcing your call center to Pakistan, but is that all there is? Can’t you potentially compromise quality for cheap call center outsourcing in the UK? Like with anything, it depends on which call centre you trust, but getting an offshore call centre in Pakistan is the best way to get the most for your company. Just take a look at what you could gain or lose with an in-house call centre or when you hire our call centre in Pakistan.
| Cost Area | In House US or UK Team | Globe Call Outsourcing |
|---|---|---|
| Recruitment | ✗ Managed internally | ✓ Managed by Globe Call |
| Agent training | ✗ Internal expense | ✓ Included in onboarding plan |
| Office space | ✗ Usually required | ✓ Not required ( fully remote) |
| Equipment | ✗ Purchased internally | ✓ Managed by provider |
| Call technology | ✗ Separate expense | ✓ Included or integrated |
| Management | ✗ Internal supervisors required | ✓ Provider managed |
| Scaling | ✗ Slower and costly | ✓ Flexible team adjustment |
Why Globe Call Is a Leading Call Center in Pakistan
When you decide on making your call centre outsourcing in Pakistan, you then need to find a reliable, quality-driven, and experienced company that can handle anything from medical call center services to real estate call center outsourcing. For that and more, you come to us at Globe Call Centre. We offer you:
24/7 Coverage
We provide you with teams operating in US EST, PST, and UK GMT time zones. Whether your customers need after-hours answering or emergency call center support, there is never a moment where you or your customers are left without quality contact and support.
Pakistan Quality at Pakistan Price
Globe Call Centre prides itself on providing our clients the highest standard of outbound call center services and inbound call center services. We do this by bringing in experienced operatives through a rigorous English screening, ensuring they speak with a clear neutral accent and can create custom brand tone and call scripts if desired. Our teams have experience in every field you need, and all of this at a fraction of a local call centre price.
USA & UK Specialist
We specialise in US and UK customer service etiquette. We understand your market and can help guide your customers to their desired solutions.
Established In 2020
Since our founding in 2020, Globe Call Centre has over 5 years of experience in delivering excellent and engaging rapport to our callers, and if you bring us in, you bring with you a flexible team that drives engagement and guarantees customer loyalty. Learn more about our story on our About Us page.
GDPR + HIPAA Compliant
As one of the primary offshore call centres in Pakistan, our team is specially trained in many fields, including being fully GDPR compliant for UK clients and HIPAA trained for US healthcare call center outsourcing clients. Your customers' data is safe with us.
Transparent Reporting
Transparency is key in our company, and we make sure you know everything going on behind the scenes, such as:
- Calls answered & missed
- Average handling time
- Conversion rate
- Lead quality
- Customer satisfaction
- Agent performance
- Campaign return on investment
No Hidden Fees
Any and all charges for our services are fully available and we make sure you know exactly what you’re paying for. We ensure:
- Flexible contracts
- Transparent pricing
- No lock-ins
- No hidden charges
UK Office
Want to meet the company face to face but don't want to head to our offshore call center in Pakistan? We have a UK office that provides you with easy time zone communication and contract signing.
Call Center Outsourcing Services We Provide
As an offshore call center in Pakistan, Globe Call Centre specializes in both inbound call center services and outbound call center services.
Inbound Services
- General customer inquiries
- Order support
- Complaint management
- Product information
- Call routing
- Customer retention
- Appointment scheduling
- Claims processing
Explore individual inbound services:
- Phone Answering Services - Professional call answering, 24/7
- Customer Support Call Center - Full customer support outsourcing
- Help Desk Centre - IT and technical help desk solutions
- Order Processing Services - Accurate, fast order handling
- Claims Processing Services - Efficient claims management
- IVR Services - Automated call routing and IVR setup
- Emergency Call Centre - 24/7 critical response support
- After-Hours Answering - Never miss a call outside business hours
- Email Response Service - Managed email support outsourcing
- Direct Response Call Centre - Fast response for campaigns
- Live Chat Outsourcing - Real-time chat support for your website
Outbound Services
- Lead generation
- Telemarketing
- B2B telemarketing
- Outbound sales
- Debt collection
- Customer winback
- Appointment setting
Explore individual outbound services:
- Lead Generation Call Centre - Qualified leads for your sales team
- Telemarketing Call Centre - Professional outbound telemarketing
- Debt Collection Call Centre - Compliant and effective debt recovery
- Customer Winback Services - Re-engage lapsed customers
We also offer digital support and 24/7 live chat outsourcing services. You can trust us to reach out or respond to customers for you with our email response service outsourcing. With our omnichannel customer support, there’s no area of contact and communication that we can’t help make easier so you can focus on making your company shine!
Industries We Support
At Globe Call Centre, we provide our customers with expert operators in multiple fields, so that our clients can have people who will fit their niche. Contact us to discuss your industry requirements Our services include but are not limited to:
- Taxi Companies call centre services
- Healthcare call center outsourcing
- Medical call center services
- Real estate call center outsourcing
- Ecommerce call center services
- Financial services call center
- Insurance call center outsourcing
- Technology help desk outsourcing
Our Call Center Outsourcing Process
Initial Consultation
Once you have decided to have us as your call centre, we at Globe Call Centre will start you off with a consultation phase where we discuss your needs, such as the type of customer profile, goals, volume, hours, and systems.
Custom Outsourcing Plan
After that, we recommend and negotiate the type of service that will work for you, the working hours, reporting, and pricing model that fits your needs and budget.
Script and Knowledge Base Creation
Once the contract is set up. We begin the process of preparing the script our team will use and create a knowledge base for any out of script questions as we prepare:
- Call scripts
- Brand guidelines
- Frequently asked questions
- Product information
- Escalation procedures
Agent Selection and Training
Once the script is ready, we start the process of onboarding employees with the right technical experience in your company’s field of work/niche while our more experienced operators train the rest, as we pride ourselves in keeping several members on hand with experience in many ranges of commerce and industry.
Technology Integration
Then we integrate all relevant tech and systems to ensure we have any form of contact and connection service for your campaign/business, including but not limited to:
- CRM
- Help desk
- Ticketing software
- Business phone system
- Appointment calendar
- Ecommerce platform
Campaign Launch
We begin with a controlled call volume or pilot team to test the initial process before scaling. Whether you need lead generation, telemarketing, or customer support, we launch carefully and scale confidently.
Reporting and Optimisation
Once we get the data, we begin reviewing recordings, customer feedback, agent performance, conversions, and service levels. After that comes the optimisation: taking what works, improving what doesn't, and this goes on until we have crafted the perfect flow for you.
Frequently Asked Questions
How much can I save by outsourcing my call center to Pakistan?
Businesses typically save up to 70% on call center costs by outsourcing to Pakistan compared to hiring in-house teams in the US or UK, including savings on recruitment, training, office space, equipment, and management overhead.
Is Globe Call Centre GDPR compliant for UK businesses?
Yes. Globe Call Centre is fully GDPR compliant. Our agents are specifically trained to handle UK customer data in accordance with UK data protection laws.
Does Globe Call Centre serve US businesses?
Yes. We specialise in serving US businesses across EST and PST time zones, providing 24/7 inbound and outbound call center services from our Pakistan operations centre.
What call center services does Globe Call Centre provide from Pakistan?
We offer inbound call center services, outbound call center services, live chat outsourcing, lead generation, telemarketing, help desk support, order processing, and more, all delivered from our Pakistan team.
Does Globe Call Centre have a UK office?
Yes. Globe Call Centre has a UK representative office for easy face-to-face meetings, contract signing, and UK time zone communication. Contact our UK team here.
How quickly can Globe Call Centre set up my call center?
After an initial consultation, we can typically launch a pilot campaign within 2-4 weeks, including script creation, agent training, and full technology integration.
Are Globe Call Centre agents fluent in English?
All agents go through a rigorous English screening process and are trained in US and UK customer service etiquette, ensuring a neutral accent and professional communication at all times.
Boost your brand’s reputation with our superior call centre management services. We excel in crafting call solutions that elevate your brand and surpass customer expectations.